A little guidance
FAQ
What is my jewellery made from?
Materials vary from piece to piece. Read the material and sizing information on the product page. If you need more detail before choosing, speak to our team.
Which payment methods can I use?
The payment methods available for your order are displayed at Shopify checkout. If cash on delivery or bank transfer is available, it will be listed there.
When will my order arrive?
Delivery options and charges are displayed at checkout. For an estimate for your city or a date you have in mind, contact our team before ordering.
Can I return or exchange a piece?
Contact our team with your order number to ask about eligibility and the next steps for a return or exchange. Check the published refund policy, when available, before placing your order.
Can you help me choose a gift?
Yes. Tell us about the occasion and the recipient’s style. Our team can help with product questions and confirm current gift presentation options and availability.
How should I care for my jewellery?
Put jewellery on after perfume and cosmetics, keep it dry, and store pieces separately. Always follow the material-specific instructions on the product page. Visit our Jewellery Care guide for general tips.
How can I check whether a piece is available?
Check the selected variant on the product page. Sold-out options cannot be added to your bag. If you have a question about a particular style, contact us before ordering.
How can I speak to Pearl By AK?
Message us on WhatsApp at 03111323636 or use the Contact page for product advice, gifting questions, or help with an order.